Privacy Policy
Coalwood Heating Centre Limited is committed to protecting your privacy and the personal information that you provide. This policy explains how we use, share, and protect the personal information that you give us when you use this website or use our services.
Marketing
From time to time we may send you marketing emails or share our news stories with you. You can revoke your consent to these emails at any time by contacting sales@coalwoodheating.co.uk or you can telephone us on 0161 480 1332.
If you have any questions about this privacy policy, or do not agree with it, please contact us using the same contact information.
Coalwood Heating Centre Ltd
Coalwood Heating Centre Ltd offer a number of services and products for which we collect and process your information in different ways. The following sections provide further details on what information we collect from you, how we use your information and who we share your information with.
“Coalwood Heating/we/our/us” refers to Coalwood Heating Centre Ltd.
What information do we collect?
We collect information about you such as your name, home address, email address, telephone number and bank account or payment card details, but we will only collect this information if it is necessary for the purposes outlined below.
How do we use your information?
Coalwood Heating Centre will process your data on the requirement that it is necessary to fulfil our contract with you when you enquire or purchase a service from us.
If you enquire about one of our services, we will use this information to provide you with further details by either post or email. If you purchase one of our products, we will use the information you have provided to provide/administer your product and service.
If required this involves sharing your information with our payment processors and legal advisors.
We will retain your information for the duration of our relationship with you and for as long as we are required to fulfil our legal obligations. We review these retention periods on a regular basis to ensure we do not store unnecessary personal information.
Legitimate Interests
In addition to the above, we also process your information for the purposes of our own legitimate business interests:
To improve our customer services and obtain your feedback regarding our services
To develop new products and services
To review the effectiveness of our processes
To better understand our customers’ decision-making processes
To collect debt*
You may choose to opt-out of some or all of the above if possible (opting out is not possible for the items marked with an asterisk) by emailing sales@coalwoodheating.co.uk or you can telephone us on 0161 480 1332.
Service Providers
We sometimes employ third-party service providers and contractors to carry out our day-to-day activities and services. All of our service providers are carefully considered to ensure they handle your information with care and only for the purposes intended.
It may be necessary for us to share some or all your information with these providers as necessary. We will always minimise the access and ensure data is securely destroyed when it is no longer required by our third-party providers.
Email Marketing
We would like to provide you with email marketing from time to time. However, we appreciate that email “spam” has become a problem in recent years.
If you are a customer or you have previously asked us for information on our products, we may send you information on our range of products or services by email, unless you have asked us not to do so.
If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.
If you decide at any time that you no longer wish to receive email marketing from us, please contact sales@coalwoodheating.co.uk or you can telephone us on 0161 480 1332.